Frequently Asked Questions.
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Things that you need to know about Belum Eco Resort
Belum Eco Resort is an eco-resort whereby we only offer the basic facilities. Customers are adviced that Belum Eco Resort can never get rid of insects, spiders, geckos, snakes etc from the wilderness, these are part and parcel of the eco-system and must be accepted if any one wants to go into nature.
The other important aspect of Mother Nature is its unpredictable change of conditions which in most cases are not suitable for the elderly, too young, and people with certain physical disability.
The following are some important facts which must be taken into consideration:
1. Booking shall be first come first serve, all confirmed booking must be accompanied with 30% deposit and booking form duly signed
2. All payment made to us must be clearly define for the specific group or individual and must be accompany with a bank in slip fax or email to us
3. Full payment must be settle 10 days before departure, we reserve the right to cancel your booking and confiscate the 30% deposit 6 days before departure
4. Payments can be made in the form of cash, cheque, on line or credit cards acceptable to the company, a supplement of 3.5 % is levied on all credit cards
5. All cancellation must be in writing and signed by the person in the booking form, after telephone confirmation a written confirmation is necessary
Cancellation penalties for tour bookings :
Deposit is not refundable ( can allow 1 postponement )
30% from 20 -15 days
50% from 7 – 14 days
100% less than 6 days or no show
Cancellation or changes by Belum Eco-Resort Sdn Bhd
It is unlikely that we will have to make changes to your holiday, but as we do plan the arrangements many months in advance, sometimes we may need to make changes and we reserve the right to do so at any time. If a major change becomes necessary, we will inform you asap if there is time before your departure except where the major change arises due to reasons of force Majeure*, or if the package is cancelled because of unusual and unforeseeable circumstances beyond our control. We will pay compensation. Choose another holiday together with compensation on the scale shown below. Cancel your holiday in which case we will refund to you all the money you have paid to us.
Most out door activities inside jungle and lakes involved certain level of risk.
We strongly recommend that you take up adequate insurance coverage before traveling,
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